Our Customer Support Packages

Choose from four levels with IriusRisk, based on your business needs. Take a look at our packages below to help you decide what support features are best for your organisation.

Our commitment to customer excellence

Great news, all of our customers get Standard Support no matter the number of licenses purchased. Giving you contact with our outstanding and helpful team and access to our Support Portal which is full of useful resources to get you started.

Take a look at our table below to help decide what is best for your organization, based on support needs, service level agreements or other features.

The IriusRisk Difference

All customers get access to our comprehensive onboarding program, as well as our experienced Customer Success Advisors, Managers and Solution Architects.

These assigned contacts are available to support you while you learn to use our product.

Standard
What's included:
9-5 (local) support hours for cases
2 authorized Support Contacts
Web Case Submission
Gold
What's included:
24/5 support hours for cases
4 authorized Support Contacts
Web Case Submission
1 Support Operations review per year
Web Case Submission
Platinum
What's included:
24/7 support hours for cases
6 authorized Support Contacts
Web Case Submission
2 Support Operations reviews per year
Case Status Review Meetings
Technical Account Management
What's included:
24/7 support hours for cases
8 authorized Support Contacts
Web Case Submission
Unlimited Support Operations reviews
Case Status Review Meetings
Assigned Resource
Standard
What's included:
24/7 community access
24/7 support portal access
Gold
What's included:
24/7 community access
24/7 support portal access
24/7 global support for P1 cases
Accelerated SLAs
Priority case routing
Platinum
What's included:
24/7 community access
24/7 support portal access
24/7 global support for P1 cases
Accelerated SLAs
Priority case routing
Technical Account Management
What's included:
24/7 community access
24/7 support portal access
24/7 global support for P1 cases
Accelerated SLAs
Priority case routing
Standard
What's included:
No additional features offered at this level
Gold
What's included:
No additional features offered at this level
Platinum
What's included:
Dedicated support phone line
Proactive case monitoring
Technical Account Management
What's included:
Dedicated support phone line
Proactive case monitoring
Quarterly health check
In-product customization
Product architecture guidance