Our Customer Support Packages

Choose from four levels with IriusRisk, based on your business needs. Take a look at our packages below to help you decide what support features are best for your organisation.

Our commitment to customer excellence

All of our customers get support from us no matter the number of licenses you buy. Due to our commitment to great customer service we provide you with a dedicated technical team and access to our Support Portal which is full of useful resources to get you started.

Take a look at our table below to help decide what is best for your organization, based on support needs, service level agreements or other features.

The IriusRisk Difference

All customers get access to our comprehensive onboarding program, as well as our experienced Customer Success Advisors, Managers and Solution Architects.

These assigned contacts are available to support you while you learn to use our product.

Standard
What's included:
9-5 (local) support hours for cases
2 authorized Support Contacts
Web Case Submission
Gold
What's included:
24/5 support hours for cases
4 authorized Support Contacts
Web Case Submission
1 Support Operations review per year
Web Case Submission
Platinum
What's included:
24/7 support hours for cases
6 authorized Support Contacts
Web Case Submission
2 Support Operations reviews per year
Case Status Review Meetings
Standard
What's included:
24/7 community access
24/7 support portal access
Gold
What's included:
24/7 community access
24/7 support portal access
24/7 global support for P1 cases
Accelerated SLAs
Priority case routing
Platinum
What's included:
24/7 community access
24/7 support portal access
24/7 global support for P1 cases
Accelerated SLAs
Priority case routing
Standard
What's included:
No additional features offered at this level
Gold
What's included:
No additional features offered at this level
Platinum
What's included:
Dedicated support phone line
Proactive case monitoring

Looking for more ways to use IriusRisk?

Watch this video series to delve further into subjects such as integration capability, utilizing workflows, and more, to get a true view of how IriusRisk can support you in effectively securing your risk posture.

See more