Support Offerings

Choose from four levels of support with IriusRisk, based on your business needs.

Commitment to Customer Excellence

Great news, all of our customers get Standard Support no matter the number of licenses purchased. Giving you contact with our outstanding and helpful team and access to our Support Portal which is full of useful resources to get you started. Take a look at our table below to help decide what is best for your organization, based on support needs, service level agreements or other features.

Support and Technical Guides

Service Levels	Standard	Gold	Platinum	Technical Account Management
24/7 Community Access
24/7 Support Portal Access
24/7 Global Support for P1 Cases
Accelerated SLA's
Priority Case Routing

Support	Standard	Gold	Platinum	Technical Account Management
Support Hours for All Cases	9-5 (Local)	24/5	24/5	24/5
Authorized Support Contact	2	4	6	8
Web Case Submission
Support Operations Review Per Year		1	2	Unlimited
Case Status Review Meetings
Dedicated Resource

Features	Standard	Gold	Platinum	Technical Account Management
Dedicated Support Phone Line
Proactive Case Monitoring
Quarterly Health Check
In-Product Customization
Product Architecture Guidance