Scroll to discover
Schedule Live Demo
Skip to content

Support Offerings

Choose from four levels of support with IriusRisk, based on your business needs.

Commitment to Customer Excellence

Great news, all of our customers get Standard Support no matter the number of licenses purchased. Giving you contact with our outstanding and helpful team and access to our Support Portal which is full of useful resources to get you started. Take a look at our table below to help decide what is best for your organization, based on support needs, service level agreements or other features.

Support and Technical Guides

Service Levels Standard  Gold Platinum Technical Account Management
24/7 Community Access Tick button 20x20px Tick button 20x20px Tick button 20x20px Tick button 20x20px
24/7 Support Portal Access Tick button 20x20px Tick button 20x20px Tick button 20x20px Tick button 20x20px
24/7 Global Support for P1 Cases   Tick button 20x20px Tick button 20x20px Tick button 20x20px
Accelerated SLA's   Tick button 20x20px Tick button 20x20px Tick button 20x20px
Priority Case Routing   Tick button 20x20px Tick button 20x20px Tick button 20x20px

 

Support Standard  Gold Platinum Technical Account Management
Support Hours for All Cases 9-5 (Local) 24/5 24/5 24/5
Authorized Support Contact 2 4 6 8
Web Case Submission Tick button 20x20px Tick button 20x20px Tick button 20x20px Tick button 20x20px
Support Operations Review Per Year   1 2 Unlimited
Case Status Review Meetings     Tick button 20x20px Tick button 20x20px
Dedicated Resource       Tick button 20x20px

 

Features Standard  Gold Platinum Technical Account Management
Dedicated Support Phone Line     Tick button 20x20px Tick button 20x20px
Proactive Case Monitoring     Tick button 20x20px Tick button 20x20px
Quarterly Health Check       Tick button 20x20px
In-Product Customization       Tick button 20x20px
Product Architecture Guidance       Tick button 20x20px

 

Overview Guides

Cover - Support Offering v1.1

IriusRisk Support Levels

Guide

Take away a copy of all the available support levels to share with key stakeholders or refer to later.

Cover - TAM v1.1

Technical Account Management

Guide

Understand the core benefits of Technical Account Management alongside your threat modeling investment. 

What next?

Resources Area

Resources
Latest Articles

Find out recent news, industry insights and developments at IriusRisk, by visiting our Resources Center.