Choose from four levels of support with IriusRisk, based on your business needs.
Commitment to Customer Excellence
Great news, all of our customers get Standard Support no matter the number of licenses purchased. Giving you contact with our outstanding and helpful team and access to our Support Portal which is full of useful resources to get you started. Take a look at our table below to help decide what is best for your organization, based on support needs, service level agreements or other features.
Support and Technical Guides
|Service Levels||Standard||Gold||Platinum||Technical Account Management|
|24/7 Community Access|
|24/7 Support Portal Access|
|24/7 Global Support for P1 Cases|
|Priority Case Routing|
|Support||Standard||Gold||Platinum||Technical Account Management|
|Support Hours for All Cases||9-5 (Local)||24/5||24/5||24/5|
|Authorized Support Contact||2||4||6||8|
|Web Case Submission|
|Support Operations Review Per Year||1||2||Unlimited|
|Case Status Review Meetings|
|Features||Standard||Gold||Platinum||Technical Account Management|
|Dedicated Support Phone Line|
|Proactive Case Monitoring|
|Quarterly Health Check|
|Product Architecture Guidance|
IriusRisk Support Levels
Take away a copy of all the available support levels to share with key stakeholders or refer to later.
Technical Account Management
Understand the core benefits of Technical Account Management alongside your threat modeling investment.