Support Offerings
Choose from four levels of support with IriusRisk, based on your business needs.
Commitment to Customer Excellence
Great news, all of our customers get Standard Support no matter the number of licenses purchased. Giving you contact with our outstanding and helpful team and access to our Support Portal which is full of useful resources to get you started. Take a look at our table below to help decide what is best for your organization, based on support needs, service level agreements or other features.
Support and Technical Guides
Service Levels | Standard | Gold | Platinum | Technical Account Management |
24/7 Community Access | ||||
24/7 Support Portal Access | ||||
24/7 Global Support for P1 Cases | ||||
Accelerated SLA's | ||||
Priority Case Routing |
Support | Standard | Gold | Platinum | Technical Account Management |
Support Hours for All Cases | 9-5 (Local) | 24/5 | 24/5 | 24/5 |
Authorized Support Contact | 2 | 4 | 6 | 8 |
Web Case Submission | ||||
Support Operations Review Per Year | 1 | 2 | Unlimited | |
Case Status Review Meetings | ||||
Dedicated Resource |
Features | Standard | Gold | Platinum | Technical Account Management |
Dedicated Support Phone Line | ||||
Proactive Case Monitoring | ||||
Quarterly Health Check | ||||
In-Product Customization | ||||
Product Architecture Guidance |
Overview Guides
What next?
Resources
Latest Articles
Find out recent news, industry insights and developments at IriusRisk, by visiting our Resources Center.