Choose from four levels of support with IriusRisk, based on your business needs.
Commitment to Customer Excellence
Great news, all of our customers get Standard Support no matter the number of licenses purchased. Giving you contact with our outstanding and helpful team and access to our Support Portal which is full of useful resources to get you started. Take a look at our table below to help decide what is best for your organization, based on support needs, service level agreements or other features.
The IriusRisk Difference
All customers get access to our comprehensive onboarding program, as well as our experienced Customer Success Advisors, Managers and Solution Architects. These assigned contacts are available to support you while you learn to use our product. Find out more in the datasheet below.
Support and Technical Guides
|Service Levels||Standard||Gold||Platinum||Technical Account Management|
|24/7 Community Access|
|24/7 Support Portal Access|
|24/7 Global Support for P1 Cases|
|Priority Case Routing|
Customer Success Management
Your Customer Success Team is there to support you with an outstanding onboarding experience, so that you and your teams can utilize your investment with us as effectively as possible. Find out how we enable you to get the best out of your threat modeling investment.
IriusRisk Support Levels
Take away a copy of all the available support levels to share with key stakeholders or refer to later.
Technical Account Management
Understand the core benefits of Technical Account Management alongside your threat modeling investment.